Contact

Email is the way to reach us. Tell us what you need and include the details below so we can resolve it on the first reply.

Last updated 2 October 2026

Support

support@helioroute.com

We usually reply within 24 hours. Billing and account issues are prioritised.

Compose an email →

What to include

Including these up front saves a round-trip:

  • Your account email (the address you signed up with).
  • The order id, if your question is about a top-up or invoice — you can copy it from the console billing page.
  • The transaction hash, if the question is about a crypto payment.
  • The model name, the endpoint, and the exact request and error text, for API or model questions.

Before you write

Many questions are already answered on the site. Check the FAQ, the documentation, and the status page (if the API looks down, it will show there).

A note on scale

We do not run a phone line or a live chat, and there is no ticket portal to log into — email reaches us directly and keeps everything in one place. Please do not send passwords, API keys or seed phrases; we will never ask for them.